If the Miner is under warranty of MICROBT and sold by us, we are happy to offer free repairs. We understand that prompt and efficient service is important to you, and we strive to provide the best customer support possible. To schedule a repair appointment, please take a moment to fill out the form. Once we receive your details, our dedicated support team will promptly get in touch with you to confirm the appointment and discuss further arrangements.
We are here to assist you and ensure that your Miner is functioning optimally. Thank you for choosing us as your trusted provider, and we look forward to serving you.
Absolutely! We add on the CC transaction cost to each miner.
For all miners to be hosted at our facility, please put our NY office’s address as the shipping address for your unit.
You can pay for the full term of the hosting period or pay monthly. For monthly payments, we do require 3 months of payments up front: first and last month as well as 1 month of electricity payment as deposit for any repair works we may need to do for you.
Most new miners come with a 12 month manufacturer’s warranty. You will need to verify before you purchase. Some used miners come with 3-9 months warranty remaining, but this is not always the case.
You will need to submit a claim with the shipping carrier. BT-Miners cannot be held responsible for the mistakes of a shipping carrier. Don’t worry though, we have been able to recover 100% of any shipping mistake that has been made (very few).
Contact Us Today for Support and Inquiries
If you have any inquiries or need assistance, please feel free to fill out our inquiry form or give us a call at +31 20 412 9943. We are here to help!